At what time can we check in?
The official check-in time is 4pm. Reception is open 24 hours.
At what time do we need to check out?
We kindly ask you to vacate your room on departure day by 10am.
For luggage storage facilities please contact reception on the day of your departure.
Are there hairdryers in the apartment?
All our bathrooms are equipped with a hairdryer.
Are there ironing facilities in the apartment?
All apartments are provided with an iron and ironing board.
Is there a washing machine in the apartment?
All the apartments are provided with a washing machine.
Is there a safe in the apartment?
In your room you will find a safe where you can store your valuables. Please note that the pin to activate the safe must be obtained from Reception. If you experience any difficulties, please contact Reception on extension 91.
Are the apartments equipped with a telephone?
All the rooms are equipped with a direct dial telephone. To get an outside line, please dial “0”. Please let us know if we can be of any help in finding your desired number.
Are the apartments equipped with a television?
Your room is equipped with a television and a remote control. You will find an overview of all the channels on channel 1 of your TV. Additionally, a DVD player is available in all apartments.
Are cots and highchairs available?
A travel cot and highchairs for babies up to two years, can be requested free of charge.
Is there an on-site supermarket?
We have our shop Sam’s Pantry next to our Reception. Larger supermarkets are within walking distance of the resort.
Is there a doctor on resort?
If you require medical service assistance please contact Reception on ext. 91
We will be happy to show you where the nearest pharmacy is located.
Is WiFi available?
WiFi is available free of charge in Zacary’s restaurant and all apartments. A personal password will be provided on arrival.
Is there a playground onsite?
Yes, we have a playground for the children. We also have various pool tables, a football machine, a table tennis table and mini golf available onsite.
Are the children’s activities free?
Due to local regulations, Team Marina Mini Club will remain closed until further notice.
Team Marina is a kids’ club for children aged between 4 and 12 years of age.
There is a registration cost of €5 for each child which includes a Team Marina t-shirt.
Some additional activities do require an additional charge – more details available from Team Marina on resort.
Is there free parking on the resort?
Yes, car parking is free.
Is flight information available?
Please contact our team at Reception for information and confirmation regarding your flight.
Are beauty treatments available?
We are pleased to make appointments for a massage or a hairdresser on request. For further information, please contact our staff at the Reception.
Can I book excursions from the resort?
Tickets for a variety of excursions can be purchased from our excursions desk located in Reception.
Is it possible to exchange money at reception?
Should you need to exchange money you can do so at Reception.
Where is the nearest cash point?
A cash machine is available in Reception for money withdrawals.
Is there a heated swimming pool?
Our pool is heated in winter (usually between November to May)
Do you provide pool towels?
Pool towels are provided in your apartment and can be changed in Reception for a small fee.
If you would like to use the pool facilities during the day of checkout, please keep the pool towels provided for you in your apartment and return them to Reception before departure.
Is there a lifeguard on duty?
We have a lifeguard on duty 7 days per week during the opening times of our swimming pool.
Is there a beach nearby?
The nearest beaches are situated in el Medano or la Tejita. These are natural beaches and are a 10 minute drive away from the resort. Los Cristianos and Las Americas beaches are a 20 minute drive away from the resort.
How far away is the nearest town?
The fishing village of Los Abrigos is 5km from resort.
The lively duo of Los Cristianos and Playa de Las Americas are only a 20-minute drive away where you will find an assortment of top-shelf lounge bars, pubs and pan-global restaurants and beaches.
Is it possible to rent a car?
If you want to rent a car we would be pleased to arrange delivery from a choice of vehicles directly to the resort from Reception.
Can I book taxis from the resort?
Taxis can be booked from Reception.